A security robot that works 90% of the time is a security robot that creates a 10% vulnerability window. Unacceptable for enterprise security.
Why Consumer Warranties Fail Security
Consumer robotics use "return-to-manufacturer" repair models:
- Robot breaks → Ship to manufacturer → Wait 2-4 weeks → Receive repair → Redeploy
- Coverage gap = security vulnerability
- No compensation for downtime
- No guaranteed response time
Enterprise SLA Requirements
Security operations require:
- 95%+ Uptime Guarantee: Contractual commitment to availability
- 4-Hour Replacement: Swap-Pool delivers backup unit same day
- Predictive Maintenance: Fix before failure
- Performance Credits: Compensation if SLA missed
The Swap-Pool Model
EON's Swap-Pool maintains regional inventory of backup robots. If your robot fails, a replacement arrives within 4 hours. Your broken unit is repaired offline. Zero downtime for your security operation.
Cost of Downtime
One week of downtime = $3,500 in emergency guard coverage. Three incidents per year = $10,500 hidden cost. SLA eliminates this risk.